At Maisie Rainbows Emporium we process & dispatch all orders (excludes pre orders) within 24 hours of orders been received. From time to time we may have a item out of stock if this is the case your item will be collected from our warehouse and dispatched from us within 5 working days. Be rest assured that all orders are sent to you in white polythene secure bags for added safety. If you have ordered a personalised item these are dispatched within 5 working days, confimation emails are sent out upon dispatch of all orders.
Most items on our website we carry in stock. Pre order items (for all pre order item you will receive a email with a date for delivery) we aim to dispatch all pre order item within 5 working days.
We dispatch orders monday - fridays excluding public holidays.
ROYAL MAIL 1ST CLASS RECORDED SIGNED FOR
At Maisie Rainbows Emporium we use a range of postal services to make delivery of your orders as smooth as possible.
One of the most popular postal services, First Class recorded which aims to deliver your orders within 1-5 working days, including Saturday. This service is quick and easy and all orders requires a signature upon delivery.
ROYAL MAIL SPECIAL DELIVERY NEXT DAY
When your item has to be delivered next day, Royal Mail’s Special Delivery™ Next Day gives you the peace of mind to know it’s guaranteed to get there. This service requires a signature upon delivery. This service carries a extra charge please email us if you need this service.
WHERE DO WE DELIVER?
We are a uk based company but we do deliver worldwide. We use Airsure® For the fastest international tracked delivery service, secure and reliable to over 35 destinations worldwide. The delivery time for this service is between 5-7 days to Europe and 7-10 days to the rest of the world. This service requires a signature upon delivery of your order.
WHAT IF NO ONE IS HOME WHEN PARCEL ARRIVES?
If no one is at home when the parcel is delivered, the courier will post a card explaining where you can collect your parcel. This will usually be from your local Post Office collection centre, please remember to take the card that was posted.
WHAT IF I DO NOT RECEIVE MY ORDER?
If you do not receive your order after the timescale set, please contact your local royal mail office to track your parcel , they will ask for a tracking number which we will be happy to provide to trace your order, please email us for details of your order tracking numbers which we can only provide after the delivery timescale.
Our deliver charges are set by royal mail and are based on total weight of items. All orders over £150.00 will receive FREE delivery which will update in the shopping basket at checkout.