Returns, Refunds & Exchanges 

You have 28 days from the date you receive your order to request an exchange or refund via email and return providing the item is still in the same unused condition as was sent to you with tags and packaging intact. (Some exclusions apply see below)

Please follow these simple steps for returns.

How are returns dealt with 

To give our customers peace of mind, all our returns are dealt within 24 hours of us receiving them back. (please note if it's a working day)

Exchanges

Uk customers - please note there is a delivery charge for all exchanges to cover the cost of delivery, you will be sent an email with payment details for you to make this payment online.

International customers - please place a new order then follow the refund procedure for your original order.

Refunds 

All refunds will be processed back on to your original payment card within 7 working days of us receiving the items back. We will refund the full items price minus delivery costs which are non refundable. 

Inspection of returns

Once items are received back to us they will be inspected, so please as a customer please make sure you follow our strict returns policy. All items must be unworn (except to try on) all labels and tags must remain attached, and all clear packaging. Any item found to have been worn, damaged, washed and had tags removed will be exempt from our returns policy, so no refund or exchange will be given and will be returned back to you.

Damaged & Faulty Items

All our items supplied leave us without any known damage or defect, please report via email within 24 hours of receipt of your goods any damage or faulty goods then follow the exchange process. (Please note that any goods reported after 24 hours will not be covered and we will not be responsible for them) On receipt of the damaged goods back  once they have been checked we will then issue a replacement like for like item.

Exclusions

The following items are excluded from our returns policy.

Returns Address 

Maisie Rainbows Emporium 

35 Station Road 

​​​​​​​Ashington 

Northumberland 

NE63 9UZ